At Settle Loan, customer satisfaction is our priority. We are committed to providing fair, transparent and timely assistance to every customer. This Grievance Redressal Policy has been established to ensure that all customer complaints and concerns are addressed efficiently and professionally.
The purpose of this policy is to provide customers with a clear process for submitting complaints and obtaining timely resolutions related to our services.
Any customer or prospective customer who has concerns regarding our services, communication, documentation, service quality or any other issue may submit a grievance through the contact details provided below.
Customers may submit complaints through any of the following channels:
| Name | Ateev Chadda |
|---|---|
| Designation | Grievance Officer |
| info@settleloan.in | |
| Phone | 1800-309-1902 |
| Working Hours | Monday to Saturday (10:00 AM – 6:00 PM) |
| Activity | Timeline |
|---|---|
| Acknowledgement of Complaint | Within 2 Working Days |
| Investigation & Review | Within 5 Working Days |
| Final Resolution | Within 7 Working Days |
| Level | Contact Person | Timeline | |
|---|---|---|---|
| Level 1 | Grievance Officer | info@settleloan.in | Within 7 Working Days |
| Level 2 | Compliance Officer | escalation@settleloan.in | Within 15 Working Days |
All complaints received by Settle Loan are treated as confidential. Customer information is used only for investigation and resolution purposes and is handled in accordance with applicable data protection and privacy requirements.
This policy shall be reviewed periodically and may be updated whenever required to comply with applicable laws, regulatory requirements and operational improvements.
Email: info@settleloan.in
Toll Free: 1800-309-1902
Website:
https://settleloan.in